Before sending the M300 Dual to technical service, you have to unload the two materials and pack the device in the original packaging. The whole process requires care and attention as the fragile elements of the printer may get damaged during transport. The original shipping box has been designed to protect your equipment from risks connected to transport and storage. While preparing the package, carefully follow the steps from this manual.

It is not required to send the printer together with the side covers because there is a risk that they can get damaged during transport. They are not necessary for proper servicing.

Unloading the Materials


Unload the two material using the options from the menu. Select Tools and Materials. Next, select which material you want to unload first and click Unload. Then, remove the material from the material guide and the material endstop. Repeat these steps with the other material.

Remember to secure the end of the material using the specially designed holes in the spool.


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