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Firmware Error Messages

Whenever there is a technical issue caused by a hardware failure, negligence or inappropriate use of the Zortrax Inventure, the firmware immediately displays an error message on the screen. The following list explains all error messages and provides potential causes and suggested solutions.

Error Message Potential Cause Suggested Solution
#101 No models on the SD card
  • The card is unreadable or damaged
  • There are no models on the SD card
  • Save the file again on the SD card
  • Safely remove the card and use another one
#102 SD card reading error
  • The card is unreadable or damaged
  • Save the file again on the SD card
  • Safely remove the card and use another one
#103 File error. Please prepare your model again
  • The file cannot be read or the SD card is damaged
  • Save the file again on the SD card
  • Safely remove the card and use another one
#104 SD card timeout. Check the SD card contacts or format/replace your card
  • The card is unreadable or damaged
  • Save the file again on the SD card
  • Safely remove the card and use another one
#105 Please update the Firmware to print
  • The Z-SUITE blocks the printing process for previous versions of the Firmware due to safety reasons
  • Update the Firmware
#106 Please prepare the file using a newer Z-SUITE version
  • The Z-SUITE is not up to date
  • Update the Z-SUITE to the latest version and prepare the file again
#107 This .zcode file was exported for a different printer model
  • The model has been prepared for a different printer model
  • Choose the proper printer model while exporting the file in the Z-SUITE
#110 Left hotend thermistor connection error
  • The left hotend thermistor has been disconnected or damaged
  • Replace the hotend module
#111 Right hotend connection error
  • The right hotend thermistor has been disconnected or damaged
  • Replace the hotend module
#112 Chamber thermistor connection error. Ensure that the cable under the platform is properly connected
  • Either the cable or the thermistor of the platform has been disconnected or damaged
  • Check if the cable under the platform is correctly installed
  • Replace the platform cable
#113 Left chamber thermistor connection error
  • The left chamber thermistor has been disconnected or damaged
  • Contact your Reseller/Distributor
#114 Right chamber thermistor connection error
  • The right chamber thermistor has been disconnected or damaged
  • Contact your Reseller/Distributor
#115 Left hotend heating error (timeout)
  • Either the heater or the thermistor of the left hotend has been disconnected or damaged
  • Check if the heater and thermistor are properly installed in the left hotend
  • Replace the hotend module
#116 Right hotend heating error (timeout)
  • Either the heater or the thermistor of the right hotend has been disconnected or damaged
  • Check if the heater and thermistor are properly installed in the right hotend
  • Replace the hotend module
#117 Left heating unit error (timeout)
  • Either the heater or the thermistor of the left heating unit has been disconnected or damaged
  • Contact your Reseller/Distributor
#118 Right heating unit error (timeout)
  • Either the heater or the thermistor of the right heating unit has been disconnected or damaged
  • Contact your Reseller/Distributor
#120 Too high left hotend temperature
  • Short circuit in the left hotend
  • Replace the hotend module
#121 Too high right hotend temperature
  • Short circuit in the right hotend
  • Replace the hotend module
#122 Too high left heating unit temperature
  • Short circuit in the left heating unit
  • Contact your Reseller/Distributor
#123 Too high right heating unit temperature
  • Short circuit in the right heating unit
  • Contact your Reseller/Distributor
#124 Unexpected left hotend temperature drop
  • Either the heater or the thermistor of the left heating unit has been disconnected or damaged. Possible extruder cable failure
  • Check if the extruder cable is properly connected
  • Check if the heater and thermistor are properly installed in the left hotend
  • Replace the extruder cable
  • Replace the extruder
#125 Unexpected right hotend temperature drop
  • Either the heater or the thermistor of the right heating unit has been disconnected or damaged. Possible extruder cable failure
  • Check if the extruder cable is properly connected
  • Check if the heater and thermistor are properly installed in the left hotend
  • Replace the extruder cable
  • Replace the extruder
#126 Unexpected left heating unit temperature drop
  • The cable of the left heating unit has been damaged. Possible failure of the heater and thermistor during the print job
  • Contact your Reseller/Distributor
#127 Unexpected right heating unit temperature drop
  • The cable of the right heating unit has been damaged. Possible failure of the heater and thermistor during the print job
  • Contact your Reseller/Distributor
#130 X endstop error
  • The X axis endstop has been disconnected or damaged
  • Contact your Reseller/Distributor
#131 Y endstop error
  • The Y axis endstop has been disconnected or damaged
  • Contact your Reseller/Distributor
#132 Z endstop error
  • The Z axis endstop has been disconnected or damaged
  • Contact your Reseller/Distributor
#133 Check the build tray contacts and restart the printer
  • The model material nozzle is dirty
  • The build tray is dirty
  • The platform cable is damaged
  • Clean the nozzle
  • Clean the build tray
  • Check if the platform cable is properly connected / replace the platform cable
#137 Build tray missing or not seated properly
  • The build tray is missing or has been incorrectly installed. Possible platform cable failure or lack of one of calibration points
  • Remove and reinstall the build tray
  • Check if there are five calibration points on the build tray
  • Replace the cable under the platform
#138 Extruder cable disconnected
  • The extruder cable is disconnected or has been incorrectly installed. Possible extruder cable damage
  • Check if the extruder cable is properly connected
  • Replace the extruder cable
#139 Extruder electrical failure detected
  • Short circuit in the platform cable
  • Replace the platform cable
#140 Extruder Upper fan failure
  • The extruder upper fan is disconnected or has been incorrectly installed
  • Check if the extruder upper fan is properly installed
  • Replace the extruder upper fan
#141 Extruder Lower fan failure
  • The extruder lower fan is disconnected or has been incorrectly installed
  • Check if the extruder lower fan is properly installed
  • Replace the extruder lower fan
#142 Left fan failure
  • Left heating unit fan is disconnected or has been incorrectly installed
  • Contact your Reseller/Distributor
#143 Right fan failure
  • Right heating unit fan is disconnected or has been incorrectly installed
  • Contact your Reseller/Distributor
#152 Model material cartridge not loaded
  • Model material cartridge is missing or has not been properly seated
  • Check if the proper model material cartridge is installed in the right place
  • Install a different model material cartridge
#153 Support material cartridge not loaded
  • Support material cartridge is missing or has not been properly seated
  • Check if the proper support material cartridge is installed in the right place
  • Install a different support material cartridge
#158 Wrong material type for this model. Change the material or select a different file
  • Wrong model material has been installed in the printer or the file has been prepared for a different type of model material
  • Replace the model material for the right one
  • Prepare the file for the proper model material type
  • Install a different model material cartridge
#159 Model material cartridge communication error
  • Either the RFID module or its cable has been damaged. Possible failure of RFID tag of the model material cartridge
  • Use a different model material cartridge
  • Contact your Reseller/Distributor
#160 Support material cartridge communication error
  • Either the RFID module or its cable has been damaged. Possible failure of RFID tag of the support material cartridge
  • Use a different support material cartridge
  • Contact your Reseller/Distributor
#161 The model material cartridge is empty. Press any button when ready to load a new cartridge
  • The material in the model material cartridge has run out
  • Use a different model material cartridge
  • Use a new model material cartridge
#162 The support material cartridge is empty. Press any button when ready to load a new cartridge
  • The material in the support material cartridge has run out
  • Use a different support material cartridge
  • Use a new support material cartridge
#163 Model cartridge error
  • The model material has run out too quickly
  • Use a new model material cartridge
#164 Support cartridge error
  • The support material has run out too quickly
  • Use a new support material cartridge
#165 Model RFID module not working
  • Either the RFID module or its cable has been damaged
  • Contact your Reseller/Distributor
#166 Support RFID module not working
  • Either the RFID module or its cable has been damaged
  • Contact your Reseller/Distributor
#172 Model material loading procedure failed
  • Model material has been blocked either in the cartridge, material duct, or extruder itself. Possible damage of the model material feeder or RFID tag
  • Remove the model material cartridge and cut the material’s end flat
  • Check if there are any material remains in the material duct
  • Contact your Reseller/Distributor
#173 Support material loading procedure failed
  • Support material has been blocked either in the cartridge, material duct, or extruder itself. Possible damage of the support material feeder or RFID tag
  • Remove the support material cartridge and cut the material’s end flat
  • Check if there are any material remains in the material duct
  • Contact your Reseller/Distributor
#174 Model material jam error. Extruder failure. Press the middle button to continue
  • The model material has been blocked in the extruder
  • Unload and reload the model material
  • Prepare the file in the latest Z-SUITE version
  • Replace the model material nozzle
  • Contact your Reseller/Distributor
#175 Support material jam error. Extruder failure. Press the middle button to continue
  • The support material has been blocked in the extruder
  • Unload and reload the support material
  • Prepare the file in the latest Z-SUITE version
  • Replace the support material nozzle
  • Contact your Reseller/Distributor
#176 Model material jam error. Cartridge failure. Press the middle button to continue
  • The model material has been blocked in the material duct or the model material has been tangled within the cartridge
  • Unload the model material and check if it can be easily slid out of the cartridge
  • Load a new model material
#177 Support material jam error. Cartridge failure. Press the middle button to continue
  • The support material has been blocked in the material duct or the support material has been tangled within the cartridge
  • Unload the support material and check if it can be easily slid out of the cartridge
  • Load a new support material
#178 Support material jam error. Extruder failure due to overheating. Press the middle button to continue
  • The ambient temperature around the printer is too high or the support material has been blocked in the extruder
  • Ensure proper temperature in the print room (below 40° C/104° F) and wait until the printer cools down
  • Unload and reload the support material
#190 Power supply thermistor failure
  • The motherboard thermistor is disconnected or has been damaged
  • Contact your Reseller/Distributor
#191 Critical power supply temperature. Turn off the printer immediately
  • The temperature on the power supply unit is too high
  • Unplug the printer
  • Put out the fire
  • Contact your Reseller/Distributor
#192 Motherboard thermistor failure
  • The motherboard thermistor has been damaged
  • Contact your Reseller/Distributor
#193 Critical motherboard temperature. Turn off the printer immediately
  • The temperature on the motherboard is too high
  • Unplug the printer
  • Put out the fire
  • Contact your Reseller/Distributor
#196 Insufficient cooling of the printer. Printing problems may occur
  • The ambient temperature is too high
  • Ensure proper temperature in the print room (below 40° C/104° F)
#197 Insufficient cooling of the printer. Ensure proper cooling and try again
  • The room temperature is too high
  • Ensure proper temperature in the print room (below 40° C/104° F)

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